FAQ Guangzhou Zengxing Commercial Equipment Manufacturing Co., Ltd.

faq

Home About Us faq

Q Frequently Asked Questions About Commercial Kitchen Equipment

Q: Are you a factory or a trading company?

A: We are a professional factory specializing in manufacturing Western-style fast food equipment and commercial kitchen equipment. We provide comprehensive OEM/ODM services and reliable after-sales support. Since 2017, we have exported our machines to more than 100 countries worldwide.

Q: Can you send me the video to show how the machine works?

A: Certainly. We have operation videos for every standard machine model. We can send the videos to you via email, WhatsApp, WeChat or any other method you prefer.

Q: How can I pay for my order?

A: We accept multiple secure payment methods including T/T (Telegraphic Transfer), Western Union, and Alibaba Online Payment.

Q: Do you have any certificates?

A: Yes, we have obtained various international certifications including ISO9001:2015, ISO14001, OHSAS18001, CE certificate and BSCI certificate.

Q: Why is the model name of your machine the same as machines from other companies?

A: Many of these commercial kitchen machines have a long history and are widely popular in the global market. It is common for different manufacturers to use similar model names for standardized products. What truly matters is the machine quality and the technical support we provide, which are our core competitive advantages.

Q: When was your company founded?

A: Guangzhou Zengxing Commercial Equipment Manufacturing Co., Ltd. was established in 2017.

Q: How about your warranty policy?

A: We provide a 12-month warranty period for all our machines. Our comprehensive after-sales service includes free technical support via email, phone or video call, spare parts supply at factory price, and remote troubleshooting assistance.

Q: Why is your price higher than many suppliers in China?

A: MUSERCI is a well-established and reputable brand in the commercial kitchen equipment industry. We are committed to providing high-quality machines and seamless one-stop service from initial inquiry to after-sales support. Our products use premium materials and undergo strict quality control to ensure long-term durability and reliable performance.

Commercial Bun Toaster

Vacuum Marinating Machine

Portable Fryer Oil Filter Machine

Electric Floor Deep Fryer

Commercial Kitchen Griddle

Gas Range

Gas Deep Fryer

Gas Charbroilers

Breading Station

Vacuum Packaging Machine

Egg Cooker

French Fries Station

Commercial Kitchen Timer